Contact
Contact
Need help with your account, an analysis, the Deal Hunter or your subscription? Contact Ranjero Support.
Contact Information
- support@ranjero.ch
- Business
- Eichmann Consulting
- Country
- Switzerland
- Website
- https://ranjero.ch
Support Categories
FAQ
How do analysis credits work?
One complete analysis uses one analysis credit. Monthly allowances are used first; separately purchased credits do not expire where shown in the account.
How reliable are market values?
Market values are non-binding AI estimates. Ranjero separates product recognition from price confidence and treats comparable listings as asking prices, not guaranteed sale prices.
How can I cancel my subscription?
Subscriptions are cancelled through account billing controls or Paddle management links where an active subscription exists.
How do I manage my payment?
Payments are processed by Paddle as Merchant of Record. Payment management and receipts are handled through Paddle or the Ranjero subscription page.
How do I request a refund?
Refund eligibility depends on applicable law, Paddle policies and the Ranjero Refund Policy. There is no blanket promise independent of the specific case.
Why are comparable offers sometimes missing?
Comparable offers may be missing when sources are unavailable, search terms are too vague or no relevant public listings are found.
How do I delete my account?
Account deletion can be requested through support or available account controls. Legal retention duties may apply to some records.
How do I export my data?
Export features depend on the plan and area. If no export is visible, support can help with privacy or account requests.
How do I report a security vulnerability?
Security issues can be reported confidentially to support@ranjero.ch. Please do not publish technical details before review and remediation.
What does AI-generated estimate mean?
The analysis is based on artificial intelligence and publicly available market data. It is not a guarantee, financial advice or a binding buying recommendation.